Flight Centre Strategy Sessions
Over a two week period, four members of the UX team traveled to Flight Centre corporate headquarters in Australia and New Zealand. While there, we conducted five workshops with three different users groups. During the workshops, I facilitated three of the four exercises with our customers: Journey map validation, Pain points and Opportunities. We identified actionable recommendations to increase agent productivity and provide better service to their clients. After the workshops, I was able to visit travel consultants in both call centers and retail stores for observations and inquiries.
More information about this project:
Project details will be available soon. In the mean time, please reach out to me if you would like to know more about this project.