Improvements to existing software

Photo of clients standing while examining the pain-points attached to the journey map hanging on the wall in a Design Thinking workshop

Five workshops conducted at a client’s headquarters over a two week period to identify actions to improve current processes and workflows.

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Definition of MVP

Close up photo of sticky notes with Big Ideas captured during a Design Thinking workshop

Two-day workshop with internal stakeholders, customers and end users to determine the minimum viable product for a new portal.

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Customer Advisory Board

Photo taken over the shoulder of a client participating in a card sorting exercise during a customer advisory board workshop

Workshop to gain insights and feedback from customers on a new set of features being introduced to enhance the hotel booking experience.

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